If you have not received your order by the deadline, please email us at info@bluedoggenetics.com, including your order number in the subject line. We will make sure to solve the problem as soon as possible.

Yes. In addition, the shipping agency will send you another email with the tracking number and if the shipping agency has the service they will also send you an SMS once the order is shipped.

At BLUEDOG Genetics we will keep you informed about your order at all times.

Send us an e-mail indicating the order number and the change you want to make. If the order has already been shipped, the return and redelivery costs will be added. If the changes are made before shipment, no charge will be applied.

Please note that if you make changes to your order, it is possible that it may be delayed and the delivery time may not be able to be met.

If your order has already left our facilities, you will have to wait to receive it and it will become a return. In this case, the return shipping costs will be subtracted from the amount to be returned.

You have 14 days from the day you received the order to request a return. Please note that the return shipping costs will be subtracted from the amount to be returned. Returns will only be accepted for products in perfect condition. Any damaged or
opened package will be refused.

Contact us by email before proceeding to make any return. Any unauthorized return will be refused.

BLUEDOG Genetics ships worldwide.

There are no shipping costs in Peninsula and Balearic Islands if the order is equal or superior to 45€.

If the order is less than 45€ the shipping cost is 6€.

European Countries: (Germany, Austria, Denmark, Slovakia, Slovenia, France, Greece, Italy, Sweden, Poland, Netherlands, Ireland, Finland, Czech Republic) the shipping cost is 10€.

Free shipping if the order is equal or higher than 85€.

Rest of the world: Free shipping on orders of 99€ or higher.

Delivery time depends on the country of shipment.

- Peninsula: 24/48 working hours
- Balearic Islands: 24/72 working hours
- Germany Austria, Denmark, Slovakia, Slovenia, France, Italy, Sweden, Poland, Netherlands, Ireland, Finland, Czech Republic, Greece: 5-15 days.
- Rest of the World: 15-25 days.

Shipping time is from the time the order leaves our facility.

Shipping time is counted in business days.

Order processing time is 1-2 days.

Our shipments are discreet. Our company's trade name does not appear.

The package will be a padded envelope with no identification or declaration of contents.