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Privacy policy

Last updated: 19/11/2024

At BLUEDOG GeneticsYour privacy is our priority. This Privacy Policy describes how we collect, use and protect your personal information when you visit our website. https://bluedoggenetics.com or you make a purchase.

Information we collect

We collect information that you provide directly to us when you interact with our site, such as:

  • Contact information: Name, e-mail address, telephone number and postal address.
  • Payment details: Credit/debit card information, securely processed by our payment providers.
  • Account information: If you register, we store your username and password.
  • Details of use: Browsing data, IP address, device type, browser and time on site.
  • Subscription to the newsletter: We use MailPoet to manage your subscription to our newsletter and email marketing campaigns. This includes data such as your name, email address and engagement metrics.

How we use your information

We use your information to:

  1. Process orders and ensure a smooth shopping experience.
  2. Send you updates on your order.
  3. Responding to queries and providing customer service.
  4. Send you promotions, special offers and updates on new products (with your consent).
  5. To analyse engagement in our email campaigns and website behaviour, through metrics provided by MailPoet.
  6. Comply with legal requirements and prevent fraud.

Email management and metrics with MailPoet

We use MailPoet to manage our email list and send marketing campaigns. MailPoet allows us to:

  • Collect information about interaction with our emails, such as opens, clicks and reading time.
  • Analyse e-commerce metrics, such as purchases made through email links.
  • Integrate data about your behaviour on our website, such as visits and products added to your cart.

MailPoet complies with the GDPR and ensures the protection of your data. You can unsubscribe from our campaigns at any time by clicking on the "Unsubscribe" link included in each email.

Sharing your information

We do not sell, rent or share your personal information with third parties, except in the following cases:

  • Service providers: We share information with partners who assist us with payment processing, shipping and data storage.
  • MailPoet: The data collected for our marketing campaigns is processed by MailPoet in accordance with its privacy policies.
  • Legal compliance: We disclose data when required to do so by law or to protect our legal rights.
  • Advertising: We use tools such as Google Ads or Meta Ads to improve our campaigns. These tools may use cookies to show you relevant ads.

Cookies and similar technologies

We use cookies to improve your experience on our website. These may include:

  • Essential cookies: Necessary for the functioning of the site.
  • Performance cookies: To analyse how you use our site and improve its functionality.
  • Marketing cookies: To show you relevant content on other platforms.

You can control cookies from your browser settings.

Your rights

Depending on your location, you may have rights over your personal data, such as:

  • Access the data we hold about you.
  • Request corrections or updates.
  • Delete your information (where legally possible).
  • Opt out of receiving promotional communications.

To exercise these rights, please contact us at info@bluedoggenetics.com.

Security of your information

We have implemented technical and organisational measures to protect your data, including:

  • SSL encryption on all transactions.
  • Secure storage on protected servers.
  • Limited access to personal data for authorised employees only.

Policy for minors

Our site is intended for persons over 18 years of age. We do not intentionally collect data from minors. If we detect data from a minor, we will delete it immediately.

Changes to this policy

We reserve the right to update this Privacy Policy at any time. We will notify you of important changes by posting the new policy on this page and, if applicable, by sending you an email.

Contact

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

Thank you for your trust in BLUEDOG Genetics.